We have our own logistics and delivery work force, so we have a fair amount of control on our schedules. The two factors that are not in our control are train and airline schedules - our two primary means of supply in to the Cities. However these are extra ordinary situations and barring acts of God, we deliver on time 99.99% of the time.

Yes all of our meats are 100% halal cut by human beings in the proper Halal methodology. The primary benefit with the Halal methodology is that the blood is completely let out from the animal which makes the meat stay longer and is healthier.

Yes, as per the govt guidelines we provide only buffalo meat which is allowed.

We are very keen about the quality of the product being served to you, thus several parameters are followed e.g Specific age and weight of the animal to ensure that the meat is tasty, tender and delicious. We also ensure a medical checkup before slaughtering to assure your safety and health.

No, We never serve frozen meat.

We support both online as well as cash on delivery payment methods. No extra fees is charged for using any of the payment methods.

Yes. We do not store credit card details in our system. All online payment related transactions are carried out using trusted Paypal backed payment gateway system.

After a successful transaction, your account will get debited immediately.

This happens, simply, when you take too long to make the direct debit payment and do not manage it in the specified amount of time. Go back to the sallamfood.com site and you will be presented with a page to re-attempt the online payment or convert the order to Cash on Delivery (COD) option.

To place a successful order, your payment transaction has to get verified successfully at your bank’s direct debit gateway. The verification can fail because of various reasons. If you made a successful payment but the verification failed, do not worry. The amount debited from your account will get credited back within 7 working days.

Go back to the FreshToHome.com site and you will be presented with a page to re-attempt the online payment or convert the order to Cash on Delivery (COD) option.

The account that you used for payment will get credited with the refund amount within 8-9 working days.

You can use other payment options (Credit Card / Debit Card / UPI / Wallet) to pay. In case you are unable to pay using any of those options, you can use Cash on Delivery option.

No.